Refund Policy

Each generation costs 100 credits. If a photo is rejected, a technical failure is confirmed, or a video is not delivered within 6 hours of task creation, those credits are returned automatically. Check the generation result page and your credit balance for the status. A credit return adds to your BopFrame balance; it is not a cash refund.

Credit purchases have not opened, and the site does not currently take payment for credit packs. Purchase and refund information will be published when purchases become available.

Purchased credits do not expire. This version does not include free generation credits on sign-up.

Watch the full video before sharing. Report obvious face, movement, hand, mouth, food, outfit or sync problems within 7 days of completion. If review confirms a quality failure, we return 100 credits and disable downloads. We don’t automatically remake the video.

There is currently no cash payment or refund flow. Contact support@bopframe.example if you have a question about an existing record.

If you think you were charged by mistake or a refund hasn't arrived, email support@bopframe.example from the address on your account, with the date and amount of the payment.

Mandatory consumer rights in your place of residence remain in force.